WorldPay Support Knowledgebase

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Welcome to the Support KnowledgeBase

This site provides information to help you set up and manage your account with WorldPay. By using the search and navigation tools you can access our online self-help and support resources to find out more about how your account works, our
additional products & services and answers to common queries.

Most Frequently Asked Questions (FAQs)
I'm getting an error when trying to download my orders in Actinic...
How do I log in to the MOTO Payment Service (WorldAccess)
Why have I not received my funds?
How do I view a breakdown of a transfer?
I haven’t received my invoice…
More FAQs ...
System Status

MasterCard Introduce New Debit Card. Debit MasterCard is being rolled out to UK acquirers and issuers and the first cards are expected to be issued to UK cardholders in August this year, 2008. We will be introducing support for this new card during July. For details please refer to the News page.

Recurring Payments Service (FuturePay): between Saturday 12 July at 17.00 PM and 05:00 AM GMT on Sunday 13 July, (18.00 PM and 06:00 AM BST) we are carrying out maintenance on our recurring payment service (FuturePay). All payments relating to existing agreements with your customers will be processed normally but no new agreements can be set up during this time and reporting on agreements via the Merchant Administration Interface will not be available and any scheduled reports will be delayed until the maintenance is complete.